Shipping policy


Shipping Policy

Last updated: August 11, 2026

Thank you for shopping at PawHeaven™! This Shipping Policy outlines how we handle the shipping and delivery of orders placed on PawHeaven.shop.

1. Processing Time

  • All orders are typically processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with tracking information (if applicable).

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your destination and the shipping method chosen.

  • Standard Shipping: Estimated delivery within 5 to 12 business days.

  • Express Shipping: Estimated delivery within 2 to 5 business days (if available at checkout).

Please note: Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

3. Customs, Duties, and Taxes

PawHeaven™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

4. Risk of Loss

Once we transfer products to the shipping carrier, title and risk of loss pass to you. If your package is lost or damaged in transit, please contact the carrier to file a claim, and reach out to us so we can assist you.

5. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is a small window to correct an incorrect shipping address. Please contact us immediately at pawheavenonlineshop@gmail.com if you believe you have provided an incorrect shipping address.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:

  • Email: pawheavenonlineshop@gmail.com